Illustration: Two separate lanes contrasting an automatic one-time in-app credit return for a confirmed failed task against a payment refund request sent to support review.
How credit returns work by task status
Our system handles your credit balance according to where a task stops in the pipeline under our Terms of Service and refund policy. Each account can run one unresolved task at a time, so you must check the status of an active submission before starting another.
| Task status | Credit impact | Recommended action |
|---|---|---|
| Input check rejected | 0 credits spent; generation never starts | Upload a clear photo of one consenting adult (JPG, PNG, or WebP up to 10 MB) or check why the generator is not working. |
| Pending, processing, or review required | No confirmed credit return yet; credits may already be spent | Consult your task status and balance in your task history before submitting again. See what to do if a video is stuck processing. |
| Confirmed failed generation | Spent credits returned to your in-app balance once | Check the failure message and your returned balance in your task history, then retry in the generator only when ready with qualifying input. |
| Confirmed output moderation rejection | Spent credits returned to your in-app balance once | Check the rejection notice and returned balance, and retry in the generator only when ready with a qualifying adult photo. |
| Technically completed with visual flaws | Credits remain spent (10 credits for 6s, 20 credits for 13s) | Creative imperfections in facial features, clothing, motion, background, or framing alone do not automatically count as a confirmed technical failure, though support review remains available. |
In-app credit returns vs. cash payment refunds
An in-app credit return restores tokens to your account balance on ai-dimedimebaby.app rather than issuing a cash refund to your bank or card (refund policy). According to our pricing page, one-time packs cost $9.99 for 20 credits, $29.99 for 60 credits, and $89.99 for 200 credits, with no subscription or scheduled credit expiration. Checkout stays closed whenever payment or generation service is unavailable, so you are not charged until you complete an available checkout. You can review per-clip unit costs in our guide to Dime Dime Baby credit prices.
If your credit balance does not appear after payment is confirmed, check your order status before paying again (pricing page).
How to request a cash payment refund review
Failed task credit returns are separate from cash payment refunds (pricing page). If you have a billing issue or want to request a payment refund review, contact support through our contact page with the details required by our refund policy:
- Provide the email address associated with your account.
- Include your payment or order reference.
- Describe the specific problem with your payment or generation task.
- Do not include payment card numbers or account passwords.
Every request is reviewed before approval, with no automatic approval or guaranteed bank processing timeline (refund policy). If a payment refund is approved, unused credits from that purchase are removed from your balance, while partially used packs and partial refunds are reviewed case by case. Your statutory consumer rights remain unchanged.
Sources & scope
External clips and music belong to their credited creators. Product guidance here describes this tool; it does not verify every other app using the meme’s name.
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